Petit Palace Plaza Mayor - Madrid

When we checked in, triple room with a terrace was ready. Enjoyed that we had multi-channel television, ironing facilities and a study table.

It's based in the heart of the city.

i realy liked the location, internet service, room design, and surly the very nice staff.

Nice rooms, modern furnishings

They forgot we'd already paid, causing a delay at checkout, difficult to find as there are two or three hotels with the same name - not good at 2:00am! Not so much as an apology for the problems at checkout.

Location is perfect, breakfast is more than great, personal very very friendly. And design of hotel makes stay very interesant.

The rooms were very pleasant, very promptly serviced, and quiet--even the terrific family room for four with a street view. The internet access was wonderfully convenient, the staff extremely helpful and gracious, the breakfast healthful, good-tasting and with enough variety, the location fantastic. The hotel came recommended by an American travel agency that was otherwise not very helpful for planning our trip in Spain, so it's pretty clear that this hotel has made it into the mainstream, has visibility. It more than deserves its reputation for reliability. Thanks for a great stay. We will recommend this High Tech hotel. Sharon Meltzer

It was hard to take a shower without getting the floor soaking wet and having to use the towels to sop the water up. That was time-consuming and probably made for extra laundering for the hotel.

The location is perfect for accessing major tourist attractions in Madrid. Palace, Plaza Mayor, Puerto del Sol, Opera and plenty of bars, resturants and shopping all withing walking distance. Art galleries and gardens a short Metro (or taxi) ride away. Having a computer in the room is also a plus. Also very helpful staff.

Rooms were very basic but suitable for price. No tea/coffee facilities in rooms but you could never make it as good as the dozen or so cafes in the vicinity anyway.

The room was tasteful and quiet, I had fantastic experience.

The hotel was a suitable place for enjoying a good area, short walk to shops bars and restaurants, most central metro in Madrid, and larger grocery store.

Hotel was in a fantastic position, staff were excellent and could speak english (although I can speak spanish). Jacuzzi bath didn't work and tap was loose. Tap was fixed immediately and only due to holiday they could not fix bath. Offered to exchange rooms and gave all family a free breakfast by way of apology. Could not fault the hotel or the staff.

No complaint about the hotel but we were on a driving holiday around Spain and found parking extremely difficult to find despite having a sat nav. Then we traipsed around with luggage for an hour looking for hotel. No one seemed to know where it was. Hotel is called Petit Palace but is actually under the name of Hi Tech hotels and was really difficult to locate.

Nearer to everything.

No tea or coffee making facility. Their restaurant closed after breakfast. I have to go out to get a cup of coffee.

Breakfast was abundant and excellent, truly enjoyed the position.

Food was appetising and I have nothing but really great memories from this trip. The hotel was brilliant and fairly clean with nicestaff members. The property was placed in the very central location close to main attractions. What's more, it was really close to the center of Madrid, shops bars and restaurants, and most central metro in Madrid.

Location in Madrid

Room too small Very, very noisy all night long....NO sleep No sitting area in hotel No bar area

Excellent location near attractions

The friendliest and most helpful reception staff we have come across in a long time!

The breakfast facilities were inadequate (not enough tables) so there was queuing for tables, but the staff worked like Trojans to keep everything running as well as possible

staff outstandingly friendly and helpful, very good-sized bed, location incredibly well positioned for Plaza Mayor, San Gines and Mercado de San Miguel

the only mirror wa in the the bathroom